Poor service

We bought couches from Joosubs Southgate in May this year and in June I reported there was a fault with them. I reported this to Justice who then said he is on leave and he will let Edwin the manager know. To date nobody came back to me.I sent him a message again this month to report another fault and he said the marks are caused by hair products, how he came to the conclusion I don't know. I sent him pictures of what the couch looks like. A lady called me from the store and also explained to her what has transpired and she said she will call me back and I'm still waiting. She also said that the account was in arrears but I told her when I reported the initial issue the account was up to date but they didn't do anything then. The staff is looking for an excuse not to replace or fix my couches.