TC
Tracy C

1 reviews | Active since May 2016

19 May 2016, 09:09

Don't buy a Jonway bike expecting a warranty.

<p>We bought a Gomoto Xplode 250 cc motorbike from Jonway in August 2015. Having had a number of issues with the motorbike it is now leaking fuel from the fuel tank. Having taken it to a mechanic to have it assessed it is clearly visible that the tank is not 9 months old and had been welded previously.</p> <p>This is the response from Sarah McBeth, their Customer Relations person:</p> <p>From: <***><br />Date: 19 May 2016 10:06<br />Subject: ***XX<br />To: <******></p> <p>Good Day,</p> <p> </p> <p>As per our telephonic conversation, I have followed up with the relevant people involved only to come to the conclusion that this warranty claim for the tank had been denied due to the fact that this tank was not reported to be giving problems from purchase. Anything could have happened to this tank as it was at the dealership from July 2015 and there were no incidents placed on this bike to confirm that there was a replacement done.</p> <p> </p> <p>10 months later there is a problem, this should have been seen to before the customer bought it if this was received in such a manner.</p> <p>Had this been checked and determined to be fine, this would mean that the customer was aware of this and had bought it knowing there was an issue, and we unfortunately cannot get involved here.</p> <p> </p> <p>As a gesture of good will we will offer a discount on the tank.</p> <p>Please be assured that we at SAM would have never sent out a motorcycle in such a state.</p> <p> </p> <p>Kind Regards,</p> <p>Sarah Mcbeth</p> <p>Customer Relations</p> <p> </p> <p> 464 Quarts Street, Kya Sands Bussiness Park, River Road, Kya Sands</p> <p>Telephone : (+2***; Fax : (+2*** </p> <p>Email : ***</p> <p>www.jonway.co.za</p>

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