Jonsson not honoring their commitment or promises, poor quality product

Bought one of their new stretch material work shirts. Shirt loss all stretch capabilities within a month. Took it back to Agrimark who suggest I contact them. When contacting them they had 'live chat' with a representative, only representative greet you and then left the chat. Posted complaint online, they phoned back and apologize, blame it on IT issues. Ask me to mail pictures of shirt, which I did. Confirm with them that they received my mail, this was on the 29th of May. They will investigate and get back to me. Since then, no response nor feedback. Very poor customer service...... probably another IT issue?