Excellent Customer Service for Jonsson Workwear

I am from Durbanville, and during a recent business trip to Bloemfontein, I bought two shirts at the Jonsson Workwear branch. I experienced the friendliest service from various staff members on the floor. At the till, I asked if the shirt I bought for my daughter could be exchanged at a local branch near home if it wasn't the right size. The lady confirmed and even showed me all the branches on their system, which gave me peace of mind. Unfortunately, the shirt for my daughter wasn’t the right size, and as it was quite a bit of money, I didn’t want to waste it, so I decided to exchange it. The local branch closest to me is inside Agrimark, but I discovered that they couldn’t assist me at all. (Please note that when you buy at a Jonsson Workwear Retail Store, exchanges can only be made at a similar store. While Agrimark does stock an extended range of Jonsson products, it is a different business.) The closest Workwear store to me is 30km away! I contacted a manager at the branch in Bloemfontein and spoke to Zelda, who was very friendly and offered to help me find a solution. I first received a call from Derosha (KZN head office) and then another friendly call from Samantha, the manager of the Western Cape region. It was a pleasure to see how quickly she came up with a solution. I’ve always considered Jonsson to be a quality, durable, and fashionable brand, and believe me, their customer service is exactly like that. Excellent! Thank you, Sam, for all your efforts. Not only did you resolve the issue promptly, but the way you handled it has gone a long way in enhancing the brand image of your company!