Poor service

On Wednesday, 1April 2015. I ordered take out, for delivery, at 18.14, I was told delivery takes about 45 minutes. At 19.11, I called them to find out about my order, and was told, they will phone the driver and get back to me. Nothing of the sort happened. At 19.28 I called again, and told the same thing. But they did not get back to me. During this time I told them I have a 6 year old child that sleeps early. At 19.38 I phoned again, they said the same thing about checking and calling me back. I told them not to worry, because if the order does not come to me in the next 5 minutes. They must cancel the order. At 19.47, the driver is at my flat in the foyer. I told him via the intercom, that I had cancelled via phone, he still comes up to my door and wants me to listen to him. I said I do not want the food. It is ridiculous to wait so long for the food. Up to this moment, the store did not even phone to apologies, or anything. This is not the 1st time. They always send incorrect orders, things are short or not done according to our request. 1 time, the kiddies meal they did not send the juice, when I phoned the store, the manager said, it's just the juice, they will send it