Jojoba Oil refuses to fails to deliver my oils

Good morning <br> <br> I have been experiencing a serious problem with Jojoba Oil SA as they have failed to deliver my stock. I purchased jojoba oils online through their website on the 31st of December 2015. I paid a full amount of R2532.00 for my 50 oils as it was required. Two weeks later (January 2016) when I call them a White lady answered and told me that they have delayed due to festive season. A week which was last week when I call, they no longer answer my calls let alone all 3 of my numbers. I sent them messages and emails but still no reply until this day. So I don't know if this is how they run business or what is happening but I am very much upset and disappointed about the bad service they've given me. <br> <br> Your assistance will highly be appreciated. <br> <br> Kind regards <br> Thato Poo