1 reviews | Active since Jul 2010
Jojo Tank Pump Booster faulty after less than 2 years of use
I bought a Jojo tank pump booster on the 18th of August 2021. This item worked very well and I was happy with it. I was also happy with the after service as I had issues twice with it and the rep came to my house and sorted it out. However, on Wednesday, the 26th of July 2023, I noticed water leaking from the side of this pump. After speaking to my plumber, he informed me that the rubber of the pump is now worn out. This pump is less than 2 years old and how can a product of this nature get damaged/broken this easily? The cost to repair this pump is approxiametly R700 and when considering that I paid R1700 for the entire pump which means that every 2 years, I must replace this part which does not make sense and is totally unfair. Furthermore, when I complained to Jojo to this and when I gave them all the documentation that was required, they are now dragging their feet with their response. I am now very disappointed of Jojo as I held them in very high esteem. I would not recommend Jojo to anybody to purchase as they only last less than 2 years.
Please note that we have received all the required information from you with regards to your faulty pump on the 27th July 08:34am and forwarded everything to our sales consultant for assistance at 12:23pm the same day. We needed a little more information so that we can assist you properly as your initial mail only stated the below:
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From: Farouk K
Sent: Wednesday, 26 July 2023 13:02pm
To: productinfo
Subject: Disappointed with my jojo pump
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We have also raised this issue with our pump suppliers, sales and distribution executive, national production executive and regional manager. Once we have received their feedback, will we be in contact with you, again.
We apologise for the inconvenience caused and assure you that we are attending to your complaint to the best of our abilities.
Please note that we have received all the required information from you with regards to your faulty pump on the 27th July 08:34am and forwarded everything to our sales consultant for assistance at 12:23pm the same day. We needed a little more information so that we can assist you properly as your initial mail only stated the below:
-----------------------------------
From: Farouk K
Sent: Wednesday, 26 July 2023 13:02pm
To: productinfo
Subject: Disappointed with my jojo pump
-----------------------------------
We have also raised this issue with our pump suppliers, sales and distribution executive, national production executive and regional manager. Once we have received their feedback, will we be in contact with you, again.
We apologise for the inconvenience caused and assure you that we are attending to your complaint to the best of our abilities.