1 reviews | Active since Jan 2013
Wipes packaging faulty
<p>I sent Johnsons baby the following email 4 days ago with no response:<br />I only use Johnsons baby wipes and for the second time I find a pack that doesn't open. The hole that is supposed to open when the film is lifted is not there.</p> <p>Needless to say it is quite inconvenient when changing a one year olds poo diaper and one has to struggle to open the wipes.</p> <p>Attached are pictures of the necessary information you may need to prevent this from happening again.</p>
Hi Cynthia
Our sincere apologies for not responding to you sooner.
We're really sorry that you've had this problem with our Johnson's® Baby wipes. We can identify with your frustration, because we too are mothers and have experienced the same frustration. Be assured that are Quality Assurance team are aware of the problem and it is being addressed.
Our specialist consumer advisor, Primrose Joka, will be in contact with you tomorrow morning.
Kind regards
Bonny Petersen, Consumer Care Team Leader, Johnson & Johnson
Hi Cynthia
Our sincere apologies for not responding to you sooner.
We're really sorry that you've had this problem with our Johnson's® Baby wipes. We can identify with your frustration, because we too are mothers and have experienced the same frustration. Be assured that are Quality Assurance team are aware of the problem and it is being addressed.
Our specialist consumer advisor, Primrose Joka, will be in contact with you tomorrow morning.
Kind regards
Bonny Petersen, Consumer Care Team Leader, Johnson & Johnson