1 reviews | Active since Jun 2017
The new improved baby lotion
<p>My child is now 17 months and ever since her birth there was no comporomise when it comes to her requirements and quality. As usual i buy most of her stuff from baby city Umhlanga ,this month when we purchased her lotion there was something definitely not right about from the smel to the texture. After applying the lotion one night on my child the following day she woke up and there was rash in all areas where we app**** the lotion i dont expect a trusted brand to not let parents down in this way its unacceptable from johnson&johnson to do so. I would like to know exactlty what happened to that batch and what you guys are going to do about it!!!!!!!!</p>
Dear consumer we are very sorry to hear about your experience. Please provide us with your contact details as we would like to speak to you and also resolve your complaint amicably. Our email address: ***
We hope that the rash has cleared up and that your baby is doing much better.
We want you to know that all of our ingredients undergo rigorous quality testing and safety review to meet our strict standards to ensure they are safe to use, and of the highest quality. Parents have trusted our products for generations, and we take that trust seriously. The health and well-being of your baby is our top priority. If one of our products was not safe, we would not offer it.
Thank you for taking the time to let us know.
Hoping to hear from you soon.
Kind regards
Primrose Joka: Specialist Consumer Advisor
Johnson & Johnson
Dear consumer we are very sorry to hear about your experience. Please provide us with your contact details as we would like to speak to you and also resolve your complaint amicably. Our email address: ***
We hope that the rash has cleared up and that your baby is doing much better.
We want you to know that all of our ingredients undergo rigorous quality testing and safety review to meet our strict standards to ensure they are safe to use, and of the highest quality. Parents have trusted our products for generations, and we take that trust seriously. The health and well-being of your baby is our top priority. If one of our products was not safe, we would not offer it.
Thank you for taking the time to let us know.
Hoping to hear from you soon.
Kind regards
Primrose Joka: Specialist Consumer Advisor
Johnson & Johnson