Called customer care a month ago and still waiting

I was gifted a Johnson and Johnson baby cream with the pushing mechanism for my baby shower in dec, i finally got around to using the product just over a month ago and it broke the same day as i started using it. I phoned the customer care and was promised that they would collect it the next day and refund me the amount of the product, it is now a month and a half later the product is still sitting in my cupboard and im still waiting for my refund coupon. <br> <br> There is no way im buying Johnson and Johnson ever again!!!!