Worst Service Ever

<p>I booked my car in for service at John Williams Motors Langehoven Park on the 17/08/2016 due to bad sound in the engine when i start it. My car was taken for Pully wheel repair as they indicated. I got my car after 2days on the 19th. I only drove my car for 2weeks then the very same sound started again and i called Mr Afrika to report the same problems again, I told him i am not goin to pay that amount as i wanted to see the Service Manager Jaque. Jaque only called me on 14/09/2016 giving me report that i have to pay. I told him NO, and i needed to see him or the Assisstant Dealer Principal Mr Gustuv as the DP was absent, so my meeting was scheduled for the 15th/09/2016 at 09AM. Upon my arrival Jaque tried to explain again that i must pay and i refused beacause i paid R10K for same problem and it was properly fixed. We went to see dealer principal Mr Gustuv to escalate my concern. He told me that he had meeting with Jacque and was told that its not same problem but a new problem. I asked Gustuv why it makes the same sound af the old sound he gave me lousy explanation as Jacque. They told me i have 21 days to fix the car or it will loose its discounted amount of R1000 given to me instead of paying R6000. I feel i am taken for a joy ride by this guys. They even incouraged me to sell my car for new a one and they will pay for that damage only if i do trade in. I felt they only cared about sales and not service and felt highly disrespected as an individual, I am really worried as these individuals are doing harm to the name and brand of Mercedes Benz South Africa.</p> <p> </p> <p>I really do hope and pray that this individuals will be brought to book, for good buisness sake.</p>