Pathetic Service

Pathetic service, I bought my car at John Williams Langehovenpark last year July, the speaker/radio have been giving me problems since December 2020. My car went to them to supposedly replace the speak (it's making rattling noise when driving even when the car is off or the radio would completely be quiet with no sound at all). Once I go over a bumpy road all of a sudden then there's sound. I have called Mercedes for the past 3 weeks as the service consultant Jacques advised that the technician couldn't figure out what the problem was as they replaced the speaker, I then called Hendrina who advised that a new radio needs to be order, which I'm still waiting for since January.

I call and I'm told Hendrina is on leave only coming back the 12th March, I don't get called back by consultants that are standing in for her, I've left numerous messages and till today no one has made any contact with me.

It's extremely frustrating as when buying a car even pre-owned one expects a brand such as Mercedes to have done thorough checks on the car.

This has been my last resort, this is one unsatisfied client!