Bad Service

29th August 2020 I had a breakdown not far from bloemfontein with my Mercedes Benz B180. With all the calling and arrangements I was able to get my car towed to the nearest workshop through my insurance which was John Williams Bloemfontein Mercedes.

I called the morning and confirm that with Johan the technician that the vehicle is at the workshop and that ti will be taken car off.

I called my warrenty and informed that i had a vehicle break down and also gave the number to them to contact Johan (Technician) for a quote to be processed.

The car was assessed by Johan and communication between the two parties followed

I made a follow up with Johan on wednesday and he informed me there are itms that the warrenty does not cover and i accepted it to be paid by myself

Johan callled me at 15.36 but my battery was flat i oinly saw his missed call at nine and return his call whereby he said the car will not be ready by friday and only Saturday.

I was then called again on friday saying that the car will not be ready on saturday due to the removel of the bumber.

I was very furious but allowed to the car to be worked on after i received a call from Ronald at John Wlliams in which he said that Monday the car will be fixed and transport back to me . We all agreed.

When i received the car on Tuesday I notices that there are view scratches on the bumber which were never there, some air filter channel in the engin is broken and the right bumber clip has been broken.

I called the franchise manager Thabo he give me his number to show him previous fotos and indicated all the faults

for the past three days Im not geetign answer from thabo as i told hoim he can call the dealer who i bought the car from as I only have the car a month.

Until now i have not recieved any call from thabo and want Mercedes Benz to fix my car.