Poor Service/ John Morrison panel beaters

Hello Peter. I recently took my vehicle for repairs which was damaged by hail to (John Morrison panel beaters) service provider appointed by my Insurance company I was told by the service provider that the vehicle will be in for repairs for seven days, the vehicle ended up there for 14 days each time I do a follow up I was given another day final Friday the 3nd of December 2021 the vehicle was ready I made a payment which is the access fee from standard bank to standard bank account I sent them the proof of payment an email from standard bank my driver arrived there at 9am and was told the vehicle won't be released until the money reflects in their account I asked the lady to phone and confirm with the bank she refused and told me that I must phone the bank and tell the bank to phone them and confirm that I've done the payment while I was on the phone with lady she said I am done explaining to you and hang up the phone, I phoned the bank and explained the story however the consultant at the bank told me that the proof of payment which I sent to the panel beaters is enough and sufficient evidence that I've paid the money however if John Morrison wants more information they are the ones who should phone the bank. My driver was in contact with John Morrison himself and he told the driver once he arrived by the shop please ask them to phone me however the lady refused to phone her boss saying I can't phone him because he's not at work the vehicle was released at around (13:00) when my driver was about to leave and they let him stand outside in sun I phoned my Insurance company informing them about the experience that I went through with their appointed service provider I am still waiting for their response. I was treated like a useless client please be aware about John Morrison panel beaters their service is very very very poor.

I thank you

Sylvester