1 reviews | Active since Nov 2013
Worst experience ever
<p>A group of 12 of us decided to try out John Dorys at Carnival Mall on Wednesday, 4 January 2017 for the half price sushi. We waited patienty for a table as they were busy and were eventually seated 45 minutes after we arrived - this we understood as the group was large and this is where the understanding ended!</p> <p>The wait staff were not attentive at all</p> <p>We had one drink in the hour and a half that we were there.</p> <p>When the starters arrived, we were missing one which then only delivered with some of the mains</p> <p>The people that ordered non sushi food got their food at +- 7 :30 PM</p> <p>Those of us that orderded sushi were informed at 7:45 PM that they had run out of sushi rice and that we would have to wait another 30 to 45 minutes for our food!</p> <p>I tracked the manager down (I assume the manager) and asked could be please get the starter we were missing and a second waiter, as one waiter was clearly not coping with the large group. This never happened and the manager couldn't even be bothered to make an appearance at our table to apologise for any inconvenience.</p> <p>The manager was unhelpful and was noticeable by his absence.</p> <p>This was my second visit to John Dorys at Carniva Mall and it will be my last. Both times the service has been exceptionally slow. The last visit there were only 4 of us. 2 meals (non sushi) we served and eaten before the 2 sushi meals arrived. Surely, when you go out in a group to dinner you all want to eat together!</p> <p>I have visited the John Dorys at Monte Casino and I would suggest that all the management and staff take a day off, get over to the Monte Casino branch to experience what good service actually is. Thank goodness that I have visited Monte Casino branch before Carnival Mall, otherwise I would never step foot into another John Dorys.</p> <p>Myself and the crowd I was with will definitely not be returning to this branch!</p> <p> </p> <p> </p> <p> </p>
Hi Louise
We apologise to you and the rest of the group for the experience you say you had at JD Carnival Mall. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment.
Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.
Kind regards
Nicole Lewis
Customer Care
Hi Louise
We apologise to you and the rest of the group for the experience you say you had at JD Carnival Mall. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment.
Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.
Kind regards
Nicole Lewis
Customer Care
Thank you John Dory's Carnival Mall for your repsonse to my complaint (cannot remember the manager's name that called me. It is nice to know that some companies respond promptly to complaints and don't just sweep them under the carpet.
We will be giving John Dory's another bash - it is good to know that the manager can take the heat and admit that it was a nightmare service - which I'm sure happens to the best of places and I believe also under difficult conditions on that particular evening.
Well done John Dory's on prompt customer feedback!
Thank you John Dory's Carnival Mall for your repsonse to my complaint (cannot remember the manager's name that called me. It is nice to know that some companies respond promptly to complaints and don't just sweep them under the carpet.
We will be giving John Dory's another bash - it is good to know that the manager can take the heat and admit that it was a nightmare service - which I'm sure happens to the best of places and I believe also under difficult conditions on that particular evening.
Well done John Dory's on prompt customer feedback!
