Worst dinner experience

<p>We joined your Montecasino branch for a birthday dinner last night - we were a table of 6. It was the worst dinner experience ever. We ordered starters (a combination of sushi & hot food) for which we waited for over 50 minutes for! Finally the food arrived and the hot food had been sitting under the warmer for so long the food had become rubber, the butter liquid and the lemon cooked!! Then as we receive our starters, your management proceeds to try and bring our main meals out - there was no space on the table (which they could have seen for themselves) so we sent it back. During the 50 minute wait we barely saw the waitress as she knew how unhappy we were and obviously tried to avoid us until she had something to bring to the table but this means we went witout drinks etc during this time as well. It was no surprise that by the tim we got to tuck into our mains, they were so dried up and rubbery from sitting under the warmer. We complained to 2 managers on duty - one young "happy go lucky" guy, but they seemed to have no control and did little to solve the issue. John Dory's montecasino has always been a favourite for my family - we often celebrate there, particularly over the festive season but last night's experience will see us avoiding this restaurant going forward.</p>