1 reviews | Active since Dec 2011
what a disgrace....
How on earth do you expect to serve two customers at the same table two completely different sizes of hake when they both ordered the same meal. I can not understand that your kitchen staff would allow that, and even worse your waitron would allow that to go to his table. I'm absolutely disgusted to say the least. I asked the waiter if he would be happy with the size difference and to him it was just a laugh and he walked off... had the waiter even offered to change the fish or tried to consol me it wouldn't have changed the outcome of this complaint... to make matters worse the plate that the food was served on was cracked, chipped, and dirty.... not only has this left a bad taste in my mouth it's left me completely against coming back. If you want a lesson on food quality you can send your staff the kloof branch.... birthday dinner completely ruined. Thank you...
Thank you for taking the time to share your disappointing visit to Liberty Mall John Dory's. We are so sorry to read of your experience and assure you that your complaint will be addressed with the owner/operator.
Portion sizes should remain consistent and certainly if a customer has a complaint, the waiter should have either managed it or alerted a manager so that you did not have to leave the restaurant unhappy. As for cracked, chipped, dirty plates this is an absolute no-no!
Please accept our apologies for the frustration you felt on the night and be assured that feedback will be provided shortly.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to share your disappointing visit to Liberty Mall John Dory's. We are so sorry to read of your experience and assure you that your complaint will be addressed with the owner/operator.
Portion sizes should remain consistent and certainly if a customer has a complaint, the waiter should have either managed it or alerted a manager so that you did not have to leave the restaurant unhappy. As for cracked, chipped, dirty plates this is an absolute no-no!
Please accept our apologies for the frustration you felt on the night and be assured that feedback will be provided shortly.
Kind regards
Bev Cornwell
Customer Care Manager
