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celine G

1 reviews | Active since Sept 2016

08 Sept 2016, 15:07

Very Disappointing Experience at John Dory's Gateway

<p>Yesterday night (7th September), hubby and I decided to go to Gateway John dory's. Everything was fine until we asked for our bill and then paid our bill plus more than 10% tip to our waiter. Our waiter was deliberately ignoring us and did not want to bring our change. He was making us wait wasting our time. He was standing at the door waiting for new customers and could see us waiting for him as we were sitting right near the entrance. His whole attitude ruined our lovely evening. It is disgusting that this waiter behaved in this ungrateful way. Eventually we got his attention and asked him for our change, had we not asked him, he would of carried on being oblivious and be expecting us to walk out the restaurant. When he came to us, he brought our change which was the bank note inside the sleeve pocket of the bill cover and said he did not see the note inside the sleeve that's why he did not bring it. This is very unikely that he could not of seen the money. We could have walked away not asking for our change but the point we were trying to make to this waiter is that we are not dumb and he must not take us for fools and think that he can take advantage of our good nature. Normally we would of overlooked it but it really makes you wonder how many other customers has this waiter been pulling this stunt with and getting away with it? Please can you address this issue because this sly dishonesty is really unacceptable, it is a total put off.</p>

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Replies (1)
John Dory's Fish
John Dory's Fish's reply09 Sept 2016, 13:41
Official

Thank you for sharing your experience with us! We will be sure to investigate this incident and be in touch with you to offer feedback.

Please accept our apologies for any inconvenience this may have caused.

Kind regards

Nicole Lewis

Customer Care