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Precious M

1 reviews | Active since Aug 2016

07 Oct 2016, 00:28

undercooked hake

<p>Bought the Tuesday double hake & chips special and my hake wasn't cooked enough. I even cut through the thickest part of the hake just to make sure if it was properly cooked or not and just by looking at the texture I could tell that it was a bit undercooked. A perfectly cooked/grilled/fried hake should be opaque (not translucent like when it’s raw) and it should break easily into flakes when you nudge it with a fork but mine still had the batter it was raw and it didn't break. Anyway I was at the mall today, I passed by & I told them about my hake but they have zero customer service. I'll never set foot at John Dory's Riverside Mall.</p>

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Replies (1)
John Dory's Fish
John Dory's Fish's reply10 Oct 2016, 08:51
Official

Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.

Kind regards

Nicole Lewis

Customer Care

Best regards,