1 reviews | Active since Dec 2013
Unbelievible poor service
Hi. So we drove last night 50km from Kuruman to Kathu to spoil my wife and mother with a meal at John Dory's, all started well with wine and some sushi starters. After the sushi we ordered the sole, 20 jd prawns with curry as per menu and 20 jd prawns with lemon butter instead of curry, all with rice. So the sole arrived looking marvelous and then a bowl looking like prawns in a sauce/soup. Told the waiter this is not what I ordered, tooked it back and she retuned saying they don't have rice anymore??? Why didn't she told us this when we ordered. Ok so I got my 20 jd prawns with chips, cold and 3 prawns still raw, me and my wife almost finished our meal and still waiting for my mother's plate, eventually it arrived and again as not ordered, 20 jd prawns in curry with lemon butter sauce on the side. We will never return to this restaurant again as a beautiful relaxing evening turned into a disappointment. When I spoke to the manager she claimed they do have rice but just did not prepare enough. The<br> waiter tried her best to offer discount/free meal for the inconvenience and did not heared from the manager again. Bill came and no discount. Utterly disgusted with this restaurant.
We apologise to you and your family for the experience you say you had at JD Kathu. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.
Kind regards
Nicole Lewis
Customer Care
We apologise to you and your family for the experience you say you had at JD Kathu. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.
Kind regards
Nicole Lewis
Customer Care
