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Paul M
1 reviews | Active since Mar 2015
11 Mar 2015, 18:14
Unacceptable service from John Dory's Potch
We were having a very exceptional evening at John Dory's Potchefstroom, where we are regular customers every Wednesday (Sushi and Graca special). When it came to the paying of the bill, the manager accused us of not paying our bill fully. After we gave more than 10% tip. Three staff members surrounded our table and let us feel like uninvited guests. Letting the whole restaurant believe that we are taking advantage of the restaurant. As I said we are regular customers, and this occurrence made us feel unwelcome and unworthy. I would please want this to be taken under consideration.
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John Dory's Fish's replyOfficial
12 Mar 2015, 10:39Hello paulmorkel,
Thank you for sharing your disappointment with us which gives us the opportunity to address your concerns with the owner/operator of the Potchefstroom branch.
We believe that all customers should be made to feel welcomed as part of the JD family so we sincerely apologise that you say you felt unwelcome and unworthy. Once internally addressed, we will be in touch to offer feedback.
Kind regards
Customer Care
Thank you for sharing your disappointment with us which gives us the opportunity to address your concerns with the owner/operator of the Potchefstroom branch.
We believe that all customers should be made to feel welcomed as part of the JD family so we sincerely apologise that you say you felt unwelcome and unworthy. Once internally addressed, we will be in touch to offer feedback.
Kind regards
Customer Care
John Dory's Fish's reply12 Mar 2015, 10:39
Official
Hello paulmorkel,
Thank you for sharing your disappointment with us which gives us the opportunity to address your concerns with the owner/operator of the Potchefstroom branch.
We believe that all customers should be made to feel welcomed as part of the JD family so we sincerely apologise that you say you felt unwelcome and unworthy. Once internally addressed, we will be in touch to offer feedback.
Kind regards
Customer Care
Thank you for sharing your disappointment with us which gives us the opportunity to address your concerns with the owner/operator of the Potchefstroom branch.
We believe that all customers should be made to feel welcomed as part of the JD family so we sincerely apologise that you say you felt unwelcome and unworthy. Once internally addressed, we will be in touch to offer feedback.
Kind regards
Customer Care