Too busy and too proud to deal with customers

Thought we would have a lovely evening out as usual at John dorys. But this branch is the pits and the worst in South Africa. When we asked for a wifi code these losers tell us to use gateways one which Never works. All other branches have good service but this one refuses to let us see a manager. The supervisor said he will help but he CAN'T call the proud and haughty manager!!! Please replace or fire such a manager because he or she is not fit for this job. Probably too busy with the rich and the famous. I'm really disgusted with this branch. Will never go there again.