The worst restuarant on Earth backed by poor management

I acquired food poisoning from John Dory's in Canal walk. They promised to pay my doctors bills and then they back tracked when I sent them the account. They have no complaints process. The chicken was black on the inside, ribs were awful, mussels cold, prawns and cheese sauce was runny, garlic bread rock hard. Management is useless. They truly just didn't care, when they back tracked they got their attorney involved. I will never go to any John Dory's again as well as all the people I know . I wish I had taken a video but my partner and I were so disgusted it didn't even enter our minds, sent all the food back, told the manager and they were kind enough to give us a bill for R520 for the experience. Worst restaurant in the world backed by the worst customer service in the world.

All I wanted was my doctors bill of R600 paid back to me and the bill refunded. I finally received R500 in vouchers after 4 months of continuing to follow up with their senior management and no feedback on my Doctors bill.

I would have expected the doctors account to be paid on the basis of it being a gesture of goodwill as they had dealt with the entire issue so poorly. The customer service lady at head office couldn't even advise me on the complaints process after month of asking.

BAD, BAD, BAD. Shame on you John Dory's.