Terrible service at monte Casino John Dorys

<p>My husband and I went to John Dorys Monte Casino on the 1st of Jan, for sushi. My husband has an allergy to avocado, which seems to get worse each time he eats it, so we always emphasize the no avocado several times, explaining that he will have to go to hospital. We were seated around half 8, and waited over 20mins for someone to serve us, yes they were busy but there were also waiters not doing anything, eventually my husband had to get up to call a waitress to serve us. We placed our order, and twice the waitress came back to say they can't make what was requested, which I did find odd as the ingredients used were the same in other of the options we picked and they were available. Both the times they came back I reminded her of the no avocado, which she said she understood, when the food came, which by that time it was already half past 9, lucky I took the 1st bite, and there was avocado. We called the waitress back and she was very surprised, she apologized and said but the others didn't have avocado because it's not made with avocado, so we said we'd have it. Broke into the prawn avalanche, which according to the menu and waitress, does not have avo, but there was avo in it, lucky being paranoid already we decided to play it safe and break it 1st before just taking the word of the waitress. We called her back and requested the manager, this took just as long, the lady took our number, and said we'd get a call the next day, still haven't received a call back as yet. We told her we would pay for the wine as we had drank that, but we were not going to pay for the sushi as we didn't eat it, she agreed and went off, to investigate while we were left waiting again, eventually fed up, we got up, went to were the investigation was happening and told her we leaving, gave her the money for the wine and left. This is truly disgusting service, and I do expect better from such an establishment, I do get that it was month end and staff shortage, but they played with someone's life. It seems as if the kitchen staff took whatever was left over from the sushi bar and made it look like what we had ordered, not bothering to check if it had avocado or not. Completely negligent, and no one took responsibility. There was no call to even apologize; or explain what happened and what would be done to ensure this does not happen. Extremely disappointed.</p>