CV
Charlene V
1 reviews | Active since Dec 2013
30 Mar 2016, 21:10
Terrible service
My husband and I frequented the restaurant on 30 March 2016, around 7pm. We ordered our food about 10 minutes later and after over an hour of waiting all we received was 3 pieces of sushi each. I understand it was sushi special night however our table seemed to be the only table where food did not arrive. Management didn't even bother to apologize after we walked out after paying for our drinks and the 3 pieces of sushi. The waitress was poorly trained and there was no supervision. Highly disappointed at the shoddy service we received. Will definitely not be returning to this place as we were so poorly treated will spend my cash elsewhere!
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Replies (1)John Dory's Fish's replyOfficial
01 Apr 2016, 18:10Hello CharleneVK,
Thank you for sharing your disappointing visit to John Dory's with us. We are concerned to read of your experience and assure you that this is definitely not the John Dory's norm.
Regardless of what promotion is running on the day/night - there should be adequate staff to look after our customers. Please be assured that we will share your complaint with the owner/operator of this restaurant who will be in touch with you shortly to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your disappointing visit to John Dory's with us. We are concerned to read of your experience and assure you that this is definitely not the John Dory's norm.
Regardless of what promotion is running on the day/night - there should be adequate staff to look after our customers. Please be assured that we will share your complaint with the owner/operator of this restaurant who will be in touch with you shortly to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
John Dory's Fish's reply01 Apr 2016, 18:10
Official
Hello CharleneVK,
Thank you for sharing your disappointing visit to John Dory's with us. We are concerned to read of your experience and assure you that this is definitely not the John Dory's norm.
Regardless of what promotion is running on the day/night - there should be adequate staff to look after our customers. Please be assured that we will share your complaint with the owner/operator of this restaurant who will be in touch with you shortly to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your disappointing visit to John Dory's with us. We are concerned to read of your experience and assure you that this is definitely not the John Dory's norm.
Regardless of what promotion is running on the day/night - there should be adequate staff to look after our customers. Please be assured that we will share your complaint with the owner/operator of this restaurant who will be in touch with you shortly to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
