Terrible Food and Service

We visited Ballito branch on the 22 Dec, it was our niece's birthday so we brought the entire family to celebrate.<br> <br> I want to express our utter disappointment with the food and the service.<br> Firstly, the food took forever to be prepared and I understand it was a busy day for the store.<br> The food was cold when delivered, the prawns was not cooked well, the fish special's that we ordered seems to get smaller with the portions. There was hardly Cajun spice on the fish as we asked for extra.<br> The chips was like prepared yesterday!<br> It was such an embarrassment especially to my niece as it was her 26th birthday.<br> <br> The manager on the floor was almost invisible and it is such a pitty that this is a reoccurrence and we also had our family that joined us from JHB that arrived on the day!<br> <br> We visit the Monte Casino branch, excellent service, food is exceptional, waiters are friendly and efficient, management is always present - this must be replicated throughout the John Dory's branches.<br> I said this before, will say it again, we will certainly not go to this store, might as well try Gateway branch if ever we in KZN.<br> <br> Shocking, please rethink strategy around this time of year