Terrible experience and Jean Crossing

<p>On Sa****ay 28 May my wife, myseld and 2 children went to the Jean Crossing branch where we have been many times. I was extremely unhappy with the food, the facilities and the service. I was discusted to take my child into the family bathroom as the floor was disgusting, the door couldn't lock and the toilet mechanism was faulty. I was also very upset</p> <p>as my child had to remain indoors as there was no staff member watching the play facilities. When I called the manager, I was told that they were waiting for parts for the toilet and door for a week already, this seems pathetic, most parts can be purchased at builders warehouse. I was also told that the staff member was in the bathroom and she will come soon and be outside by the play facilities, will she must of died as she never came. Our main meals were of extremely poor quality, my muscles were like rubber, my wifes steak was tough and tasted funny and her calamari also like rubber. Our waitress was pathetic, she hardly attended to us, we waited for her to clear our table, we had to ask for cutlery, we didn't get our kiddies play pack at first as she said we didn't order the combo, which eventually was realised that we did. Everything was just pathetic, a waste of R500. I'm not sure if we'll be coming back, and its very sad. Your sushi was the only decent part.</p> <p>Regards</p> <p>Andrew</p>