Such bad service

I asked collegues to join me at John Dory's at Golden Horse Casino Pmb to bid a collegue farewell. We waited over half an hr for 6 drinks .Over hr for our food. Problem it was quiet at lunch hardly any customers . Of the 6 of us who went 3had calamari grilled . All cold and extremely chewy overcooked . When we complained we yold only 2staff in kitchen . Waitress was only awesome experience . I had a steak and calamari combo . I raved about this branch to my colleagues about food and service. What an idiot I was made of by your manager . He only asked the guy moaning most if he could replace the calamari . He ignored me . My steak felt like it had been cooked and reheated . It was dry and sauce stuck hard to it and it was tiny . My calamari was rubber . I dragged my collegues there to send off our friend . Everybody complained of me asking them tgere as spoiled our friend departure gift . My wife and child used to eat as often as we could there . And loved food and service there . Wow what an idiot your manager thought I was . This occurred Wednesday day 1st July 2015 . The waitrons are now only good thing there . What happened . I am totally dissatisfied and was embarrassed .