SS
Stephanie S

1 reviews | Active since Nov 2012

09 Feb 2016, 11:31

Raw Food Served

It was last Saturday that my family and I had come out for lunch, we had ordered 2 x captains platter, to our disappointment the calamari and fish was not cooked properly, the calamari was like it was just fried for a second and the fish was cold and raw on the inside. The prawns where way over cooked like a rubber consistancy. We informed our waitor and all he said was sorry about that, he didnt even offer to replace the raw and over cooked items, so we paid what was due and left. We love to eat at that resterant but not any more after the horrible experience. Will advise others not too as well.

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Replies (1)
John Dory's Fish
John Dory's Fish's reply09 Feb 2016, 18:50
Official
Hello stephaniesa001,

Thank you for sharing your disappointing visit to Suncoast John Dory's with us. We are so sorry that you left the restaurant feeling unhappy. In future, if you have any questions or wish to report a unsatisfactory meal please request that the waiter call the manager.

We will share your complaint with the owner/operator of this John Dory's so that they can investigate this internally and be in touch with you to offer feedback. Please accept our apologies for any inconvenience caused on the night.

Kind regards
Bev Cornwell
Customer Care Manager