Poor service

I had a very poor experience at John Dory’s Cavendish Square. I had to go and find a waiter just to place my order, as none of the staff seemed attentive or interested. I was told my meal would take 20 minutes, but it ended up taking 40 minutes with no updates or apologies. When I raised the poor service with the manager, she seemed just as uninterested as the rest of the staff, offering no solutions or customer care. Overall, it was a very disappointing experience, and the lack of concern from the staff was particularly frustrating.