KF
Kim F
1 reviews | Active since Oct 2013
07 Apr 2016, 16:47
Poor Service
It was my husbands Birthday on the 30th March. I called at 9am when John Dorys opened to book a table of 12 for 6-6:30pm. When we arrived at 6:15 the table wasn't ready and we were just stared at. We finally were seated ordered drinks which took 45 mins to arrive and then half the people at the table didn't receive theres. When we ordered the food, one child's food arrived and we waited and waited for the other two only to find out that the order wasn't placed with the kitchen (The time now was close to 9pm) A manager had her children running around the waiters weren't busy, two other tables left. We eventually had to settle for Spur next door. Disgusted with the service and attitude!
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John Dory's Fish's replyOfficial
08 Apr 2016, 18:59Hello kimaring,
Thank you for sharing your disappointing visit to Wilson's Wharf John Dory's with us. We are concerned to read about the lack of service provided - not to mention the other issues as well - and assure you that your complaint will be brought to the attention of the owner/operator for internal investigation and feedback.
We apologise to you and your family for any frustration and inconvenience caused and assure you that feedback will be provided shortly.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your disappointing visit to Wilson's Wharf John Dory's with us. We are concerned to read about the lack of service provided - not to mention the other issues as well - and assure you that your complaint will be brought to the attention of the owner/operator for internal investigation and feedback.
We apologise to you and your family for any frustration and inconvenience caused and assure you that feedback will be provided shortly.
Kind regards
Bev Cornwell
Customer Care Manager
John Dory's Fish's reply08 Apr 2016, 18:59
Official
Hello kimaring,
Thank you for sharing your disappointing visit to Wilson's Wharf John Dory's with us. We are concerned to read about the lack of service provided - not to mention the other issues as well - and assure you that your complaint will be brought to the attention of the owner/operator for internal investigation and feedback.
We apologise to you and your family for any frustration and inconvenience caused and assure you that feedback will be provided shortly.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your disappointing visit to Wilson's Wharf John Dory's with us. We are concerned to read about the lack of service provided - not to mention the other issues as well - and assure you that your complaint will be brought to the attention of the owner/operator for internal investigation and feedback.
We apologise to you and your family for any frustration and inconvenience caused and assure you that feedback will be provided shortly.
Kind regards
Bev Cornwell
Customer Care Manager