Poor hygiene, service and follow up.

About two weeks a go me and a few friends went for some sushi at John dory's in Secunda mall (Mpumalanga) we ordered sushi off the menu and we waited about an hour before we received it but decided to leave it as it was also not what we ordered. While waiting for the sushi I started to notice that the people working with the sushi were not wearing gloves and it put me off the sushi from John Dory's. I did not wanted to make a scene about it so I left it. Then a week go, we went to John dory's for our year-end function. I decided not to have sushi, instead I ordered off the menu and decided on take away for my husband. when I got home I noticed the meal (captains platter) had no mussels, tartar sauce and one prawns was missing. I was highly upset about it so I went back the next day to tell them about it. I asked to talk to the manger but they said he was not there. I gave them my number so that the manager could phone me back but it has been a week and I haven't heard I single word from them. I feel that you pay a lot of money to eat out, and for experiences like this is not fair and unacceptable. They offered to make the mussels and prawn because I've already paid for it. That is pathetic!!! That is like not putting the patty on a burger and trying to give me the patty later to eat.