Poor Customer Service at The Pavilion John Dory's

On the 29th of February 2020, my parents and I visited John Dory's at the Pavilion. We arrived about 7pm. The host at the front of the restaurant, was very welcoming and seated us at a table. The restaurant wasn't even busy, there were many tables empty at this point. Our waitress, who's name I don't remember, took our order and everything was going well. Our food took about 30 minutes to get to us only after we had to remind her to check on our order, and that too, incomplete. We ordered 3 meals and a side item. Only the 3 meals were brought to us. She was not even the one to bring our meals to us. We were about 3/4 complete with our meals when we decided that the missing item would probably arrive when we were done. At this point, our waitress was no where to be seen. My dad had to get up from his seat and go look around the restaurant. The top up item then took another 10 minutes to get to us. Naturally I assume she even forgot to place that order. She didn't even check on us throughout all of this. After we were done with our meals (which were great by the way!) we waited for her to come to pick up the plates. About 15 minutes passed and another waiter picked it up (I don't know his name, but I have to commend him for his service, he was at his tables checking on his customers constantly). We waited another 15 minutes and she still didn't come to us. We asked another waiter to get our bill. We waited a few minutes longer and my dad had to leave the table again and ask her for the bill.

Even though the food was commendable, the service we received was pathetic. I don't think I would ever return to the Pavilion branch.