No compassion

I had slipped and lost my balance at pavilion branch last Friday, a staff member mistakenly dropped menus on the floor. When the incident happened, the manager helped to the table to be seated, no first aid kit was brought to me to see if I was hurt. Manager Charlette came to the table to apologize and said it was a mistake. I am in shock and said to her my legs are sore, no remorse from her, she said please go see a doctor and give them feedback and they will settle the bills. We asked for an incident report, she said they don't do one. We left the restaurant and later that evening my leg started swelling. Next morning my one side of body was very sore, I decided to go the doctor and the doctor advised me I had a torn legiment & neck, back n shoulder injury, he gave me meds, referred me to a physio and bed rest. Doctors note and script medication was sent to the manager requested, she advised she received them and will get her owner to call my husband, my husband asked for the owners name as he would like to know who is calling him, she refused and shouted at him and slammed the phone down. Now my husband is iriate, she called head office and they got Vishan to call us back, Vishan made promises like Charlette, failed at his promises. Monday morning I needed physio, I had to settle a bill of R1100 cash which I had to borrow. Vishan gave out our details to the insurer to call us, he said he handling the complaint. Selvyn from the insurance company requested all details and to date no one is taking responsibility for this incident. John Dorys, you don't care for your customers health, I am in such pain and no one cares. No one bothers to call and check if I am fine, your staff member caused me to suffer.

Mr Ceo is this the kind of compassion you offer.

This complaint is going further on socal media.