1 reviews | Active since Aug 2016
Most Pathethic Service Ever
<p>For starters, a terrible rating is even too good for the staff at John Dory's Suncoast. Today (3/08/2016), my family and I had decided to go to John Dory's Suncoast for their weekly half price sushi special, and upon arrival, we had to wait for 15 minutes before they could get us a table, though there was an upstairs seating area, but they claimed that they only open it on weekends, so we waited. Once we got our table, we ordered very simple drinks (Water and Coke), along with our sushi, of which the drinks took 30 min to bring, and our waiter had claimed that he forgot our drinks, and sent another waitress to help us there after. She took our sushi order again, and we'd waited another 30 minutes (1 hour and still no food served). We then called the manager, and he'd advised us that the sushi was being prepared, so we'd waited for about another 10 minutes, and upon the foods arrival, they'd only brought half of what we have ordered. We called the manager again, and he'd only apologised, and stated the waiter had placed the sushi order separately hence the wait (Though all was ordered together). 5 minutes later, theyd'd brought the other half of our order... </p> <p> </p> <p>As we dug into our meal, we'd picked up the sushi, was not fresh, but probably rewarmed in a microwave, so again we called the manager who assured us they made it fresh, and so we had no option but to eat it, due to our hunger.</p> <p> </p> <p>This is by far the most terrible service I've ever had, and it actually dissapoints me to leave a review as bas as this over here, but it's for the restaurants, and other customers own sake.</p> <p> </p> <p>Please attend to this matter ASAP.</p> <p> </p> <p>Thank you</p>
Thank you for taking the time to let us know about your visit to John Dory’s and your dissatisfaction with the service and quality of the sushi. We have forwarded your complaint to the owner/operator of this John Dory’s so that it can be internally investigated and addressed. Once done, we will provide you with feedback as well. Please allow us to apologise to you both for any inconvenience or frustration that might have been caused and be assured that all constructive feedback is welcomed, as it helps us to improve upon the service and meal offerings served to our guests.
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to let us know about your visit to John Dory’s and your dissatisfaction with the service and quality of the sushi. We have forwarded your complaint to the owner/operator of this John Dory’s so that it can be internally investigated and addressed. Once done, we will provide you with feedback as well. Please allow us to apologise to you both for any inconvenience or frustration that might have been caused and be assured that all constructive feedback is welcomed, as it helps us to improve upon the service and meal offerings served to our guests.
Kind regards
Nicole Lewis
Customer Care
