1 reviews | Active since Dec 2015
meal disaster
It was my birthday today and I wanted to treat my family to a nice meal in a nice seafood restaurant. We went to JD Summerstrand and I really had my worst experience in a restaurant. Not just was the food unacceptable, the type of service was also not what I expected. I received sushi that looked suspicious. I was told that I could not order milkshake for my kids as part of the kids combo and then when I decided on the slushi it was only to be told the machine is out of order. I then had to negotiate with the manager for milkshake (which was seriously a R1 difference in price. The waiter was obviously new as we had to repeat each order twice. And when the orders came it was not fully correct. My medium rare sirloin was still bleeding and I cut off so much sinew. I opted not to complain in the restaurant as I was extremely dissapointed
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Best regards,
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Best regards,
