JOHN DORYS UMHLANGA PEARLS PATHETIC SERVICE

I have visited this store twice. As much as its new and beautiful, the service from waiters to management is absolutely appauling. The waiters are slow, do not know their menu and take so long to take down orders, once they leave your table, you cannot get attention from the waiters or management. Last night, the waiter got my order wrong 3 times; even after i patiently pointed out in the menu as to what i wanted (10 king prawns) after she came with the wrong order and argued that there was no such thing as 10 King Prawns on the menu,i sent it back, saying i do not want it because my other friends had already eaten and the fact that i showed her as per menu what i wanted, i also didnt need attitude as i could have chosen any other restaurant in the centre . She comes back with the right order and shoves it at my face. I was really angry, never been this upset at a restaurant. The manager, Rudy did not approach me, he took his bag and walked out, then later calls and asks to speak to me and trys to get another manager to reason with me. The situation could not be rectified and i left ****ed off. I refused to pay the 10 percent tip as this was the first time i had experienced such terrible service. I would not give this store another chance.