John Dory's Springs Mall NEVER AGAIN

Me and my husband visited John Dory's Fish at the Springs Mall on the 28/11/2018 we walked in there was no one to seat us so we asked the manager who was on his phone at the time if we can seat ourselves and chose a booth right next to the manager's station. A waiter (Jessica) came and took our drinks order after waiting a good 15 minutes for drinks she finally arrived to take our meal order. We placed an order for a starter meal that we would share and at the same time placed our main course order, seeing that the place is quite busy we figured this would save some time, the waiter even repeated our order so I thought well great at least she won't stuff it up. After a good 45 minutes after we placed our order we managed to get her attention to ask how long the food is going to take as we have been waiting a while now she went to go check on our food and brought the main meal NO STARTER! When we asked what happened to the starter she said she forgot about the starter (but she repeated our order) and that she will go fetch it right away she went to the station where they collect the food and brought us a starter that was not what we ordered I specifically ordered Lemon & Herb Chicken Livers we got chicken livers but believe me it was not Lemon & Herb! So I passed on the starter that was by the time it arrived at our table already cold! so was the food, the food must have been standing at the food collection station for a while because when we received it and we specifically asked for our food to be served on hot plates when we ordered even the plates was cold and the veggies did not even look appetizing anymore! Needles to say the service sucked and we asked the waiter that we would like to speak to the manager who by this time actually put down his phone for a few minutes and talked to the waiter he glanced over to our table talked to the waiter and did not give us another look he then disappeared out of the managers booth and was replaced by a lady, don't know if she is an assistant manager but as soon as she entered the managers booth the cellphone came out and no attention was paid to PAYING CUSTOMERS! Eventually fed up with the bad service and waiting for the manager to pay us any attention I asked for our bill which we paid without a tip because I will not pay anyone for bad service! John Dory's Springs Mall you can take note that you USED TO BE our favourite restaurant not anymore when you opened up there was a charming manager and the staff was friendly and trained properly NEVER AGAIN will I spend my hard earned money at John Dory's Springs Mall