John Dory's Hemingways, East London

Unsatisfying experience at John Dory's led us to leaving the place early and not finishing our food. Firstly when we got there, it was my friend's first time at the John Dory's in East London, Hemingways and she was really excited to try the sushi. We ordered 6 dumplings and only 3 came. When we tasted the dumplings they were undercooked and tasted a little off. When we told the waitress, she said it's because the dumplings aren't made fresh, they're frozen and then cooked. They stuck to the bottom of the paper and fell apart when we tried picking them up to eat them. They were actually inedible and expressed our concerns to the waitress. She said she was going to call the manager to come and talk to us. The other food we ordered came and still the manager never came. As we carried on eating a ****roach walked up the wall and ran back down again. We stopped eating for second because already our experience thus far has been unpleasant and this just made it worse. Another one then ran across our table, very close to my food and sort of just stopped on the table next to my food. I was just immediately ready to leave. So the waitress came and she tried to get the ****roach with a serviette. We told her that we had lost our appetite and we're just going to leave and not stay to finish our food because that was a really big health concern. The manager then spoke to us only after we said we were going to leave and it seemed that the waitress had only explained what happened to the manager as we were standing at the door ready to leave. The manager said she was going to call the operations manager to come and speak to us, she came back and apparently he was too busy to come and see us. So we wrote our numbers down so that the operations manager could call us and we can explain to him what happened. On top of that they still made us pay for our food and the service was really lacking, there was no customer service or even friendliness, they just seemed over the whole thing. The operations manager never called us. We waited and waited and still no phone call. So we will never be going back there again. It was a horrible, disgusting and disappointing end to our day.