John dorys disaster

John dorys standards has dropped heavily I am totally disgusted, They let you wait a hour n hour by the door while their waitors are having a fat chat, where is the service huh? I ordered myself and hubby the R99 special with the prawns. We waited almost an hour for our food and when the food got to us it was cold. I found a hair in my plate and when we wanted to call the manager he walked right pass. What service is that. I am disgusted honestly I didnt even feel like tipping the waitor. We had to pay for **** food that wasnt even warm plus found a hair No man!!!!! Get your act together!