1 reviews | Active since Jun 2015
Half price sushi not half price
Last week wednesday I went to the Bay west mall branch for half price sushi I confirmed with the waiter that it is half price sushi night and ordered a platter, when my bill came it was not half price.i queried with the waiter, he apologised and called the manager.The manager was extremely unhelpful and told me sorry it does not count for platters she cant help the waiter never told me. Also she told me there is a sign on the wall.i was seated on the outside, far from the wall and was not even taken to be be seated past the wall. I felt like i was just brushed off. AND to top it all, last nite John Dorys bay west mall posted a add for half price sushi night with the picture of the exact platter that i ordered. what a cheak. i commented and got no response. In my eyes that is FALSE ADVERTISING!!i have screen shotted this advert. All i would of expected to rectify this mistake is an apology, void the item and ring up what is on the platter individually so that I can recieve my half price discount! Had i been informed upon placing my order that platters are apparently excluded, just after i confirmed that it is half price sushi night, this situation would of been avoided.
Thank you for taking the time to bring this to our attention and we do apologise for any inconvenience this may have caused and also for the miscommunication regarding the half price sushi promo. Sushi platters are unfortunately excluded from the promotion. The T&C's are per person. Eat-in only. Half price on all colour-coded plates. Excludes Sushi Specialities and Platters. While stocks last. Wednesdays only. Not to be used in conjunction with any other promotion. However with that being said we will address this with the store since you feel that you could have received a better response to your concerns and that the T&C's should have been explained when you ordered the platter.
We will get back to your shortly with feedback.
Kind regards
Customer Care
Thank you for taking the time to bring this to our attention and we do apologise for any inconvenience this may have caused and also for the miscommunication regarding the half price sushi promo. Sushi platters are unfortunately excluded from the promotion. The T&C's are per person. Eat-in only. Half price on all colour-coded plates. Excludes Sushi Specialities and Platters. While stocks last. Wednesdays only. Not to be used in conjunction with any other promotion. However with that being said we will address this with the store since you feel that you could have received a better response to your concerns and that the T&C's should have been explained when you ordered the platter.
We will get back to your shortly with feedback.
Kind regards
Customer Care
