1 reviews | Active since Mar 2012
Filthy Attitude
I just ordered sushi for take home & the manager,Thabani,was amazing when serving me.Fortunate then comes over to check my slip as I am waiting for my order,no greetings nothing.I greet her, she responds.My order was not ready apparently as she put down my slip and went back to the sushi counter.She later on returns with my order,slightly bangs the sushi on the table with a \there's your sushi\" then leaves me there to get a plastic bag.I check my order & realised that it's now a bit messy then I call for the manager.Thabani heard me out & called this lady to apologise to which she responds \"apologise for what\" I explain what she did,she's talking while I'm talking and says she'll replace my messed up sushi with an attitude,right infront of her manager.I prove my case to the manager, she comes back to back chat me as I'm busy with the manager.Thabani apologises,I told him not to,I understand it's on behalf of the restaurant but it's rhe rude lady he hired that is the problem.in that meanwhile she waa giving rude gestures suggesting \"whatever\" infront of her fellow staff members + the manager.the manager tried to tell her to walk away bu she didn't care,chirping me at the same time."
We are alarmed to read of your recent experience with Fortunate at Overport John Dory's and assure you that your feedback will definitely be addressed with the owner/operator of this store.
Please accept our apology for any frustration caused and be assured that this is definitely not the norm. Customer service is important and we are so disappointed that through her attitude, Fortunate, did not reflect that.
Once internally addressed, we will be in touch to offer feedback.
Thank you for giving us the opportunity to assist in this matter,
Kind regards
Bev Cornwell
Customer Care Manager
Best regards,
We are alarmed to read of your recent experience with Fortunate at Overport John Dory's and assure you that your feedback will definitely be addressed with the owner/operator of this store.
Please accept our apology for any frustration caused and be assured that this is definitely not the norm. Customer service is important and we are so disappointed that through her attitude, Fortunate, did not reflect that.
Once internally addressed, we will be in touch to offer feedback.
Thank you for giving us the opportunity to assist in this matter,
Kind regards
Bev Cornwell
Customer Care Manager
Best regards,
