FL
Franko L

1 reviews | Active since Oct 2016

06 Oct 2016, 13:17

EXTREMELY slow service and disgusting desert

<p>Took almost an hour and a half to bring simple Sushi to our table, due to the fact that takeaway orders took precendence over the people sitting in the restuarant.</p> <p> </p> <p>Then, after waiting forever to finally get our food we decided to order desert (Strawberry & Cream Pudding) , which we later learned was a massive mistake. It took almost two hours for our desert to arrive, and that was only after complaining to the manager as our group had somewhere to be half an hour ago at this point. So after complaining we were told our order would be treated as a takeaway and it would be boxed up for us. After about 10 minutes it finally arrived at our tabe with a big apology. We took our desert and left the restuarant, deciding to eat it in the car. When we finally got to eating it, it was absolutely disgusting. For osme reason, whether by mistake or on purpose, mayonaise was slathered all over the desert. Strawberries and mayo do not mix well.</p> <p> </p> <p>Our waitress was very helpful and understanding and so was the manager, but for some reason it seems the Sushi staff and / or the Kitchen staff were EXTREMELY slow. This has been my second such experience at this particular branch and I will not be returning.</p>

0
Replies (1)
John Dory's Fish
John Dory's Fish's reply10 Oct 2016, 08:47
Official

Thank you for taking the time to share your visit to JD Westville with us. We are alarmed to read of this situation and assure you that we will investigate this incident to ascertain what happened.

We apologise to you and the group for any discomfort or inconvinience this might have caused during your visit.

Kind regards

Nicole Lewis

Customer Care