****ED OF CUSTOMER!!

<p>Last night I took 2 of my friends out to John Dory’s Canal Walk. Since we make use of the “Entertainer” app witch is a paid, buy 1 get 1 free app. After going through the app we could not find the Canal Walk branch and decided to go either way and enquire at the restaurant.</p> <p> </p> <p>When we got to the restaurant we approached a lady at the door who we asked, before being seated, if they accept the entertainer, which she confirmed with no hesitation.</p> <p> </p> <p>After being seated and done with our meal we told the waiter that we going to make use of the entertainer witch he rep**** that they don’t do entertainer.</p> <p> </p> <p>We then asked for the Manager (Thamie) and explained to him that we were assured that the branch is listed on the entertainer by the lady at the door. He then called her to asked if she did indeed give the information witch she agreed that she did.</p> <p> </p> <p>The manager then told us that he is sorry and that it was a mistake and false information. We then told him that it is not our problem and that we now sitting with a R750 rand bill witch should at the end come down to at least R400 after using the app. When asked for compensation since it was there mistake he refused and blame it on the app.</p> <p> </p> <p>He then came back with our bill and said he’ll give us a discount of R150. When I told him that he can go ahead, although I will still lay a complaint, he then got an attitude telling me that, if I’m going to do that I will not getting any discount.</p> <p> </p> <p>I consider that as a bribe to keep quiet.</p> <p> </p> <p>I am ****ED off since I have been using the entertainer and only had good service from the Somerset west branch. The manager at Canal Walk had an Attitude with me as a client and not bothered that his staff gives out wrongful information.</p> <p> </p> <p>I will make sure I share my experience with friends and fam. I will also make sure my complaint gets seen on your Facebook as well as twitter pages and demand that someone get in contact with me ASAP!</p>