cR
chris R

1 reviews | Active since Apr 2013

15 Dec 2015, 14:47

Dont care aboutcustomers or product

I drove about 130km yesterday to take my wife out for supper. Since she likes fish we went to Jhon Dory's. We ordered our food and drink( of which the waitress spill ed half over me) and had to wait just over 45 min.tables that arrived after us got served before us. When my sushi arrived i pointed out to the waitress that they had so much sauce of one item that every thing in the plate was swarming in that one sauce. So she took the plate back and after 2 min returned with a plate, all they did was re plate the sushi. Everything was still soaked in that same sauce. There was no manager in sight. So we ate and went to pay. As we waited by the cashiers desk, i noticed the complaints box that is seethru, and the top complaints card so happened to be my own card from 2 months back. So if you complain nothing gets done you just get a clean plate with the same **** in that you just complained about. And to fill in a complaint card does not help because 2 months later it is still in the box. **** food **** service. Very poor management.When i left there i went straight to KFC .

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Replies (1)
John Dory's Fish
John Dory's Fish's reply18 Dec 2015, 10:05
Official
Hello chris254,

Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we offer is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.

Kind regards
Nicole Lewis
Customer Care