Distasteful Food And Service

<p>We had supper on Sa****ay 21/05/16 which totalled to just about 1000 rand. To our dissmay we received the worse service and terrible food. Our waiter had no pen and paper to take down our order and therefore did not serve us what we ordered. We ordered a steak with the sauce on the side, it was served to us with the sauce ontop, we had to send this back. We also ordered to platters the surf and turf and the *****s platter we asked for the one platter to have veggies and salad and the other to have the rice and chips. We were served both platters with rice and chips. Upon us asking the waiter where the salad and veggies were,his arrogant response was that it comes on the side. We asked him where it was as we were already half way through our meal when we noticed we were missing the veggies and salad. Within 10mins he brought the veggies and salad. The salad had been haphazardly been made with thick chunks of onion and old lettece leaves. We questioned the waiter again who still seemed arrogant. We then asked for the manager who said to us she will speak to the chef. she came back 15mins later saying that we will be discounted R23. This would not help satisfy us in any way. Your waiters need to be better trained to take down orders and not arrogantly try memorize it and if questioned about a wrong order served they the look at you as if you are wrong. We paid the bill in full, we will not be eating at John Dorys Gateway EVER again and we do not recommend it to others. It was a terrible experience for my family and I.</p>