SH
Siann H

1 reviews | Active since May 2010

07 Dec 2015, 08:44

Dissapointed at first visit to new restaurant

To whom it may concern, <br> <br> Last week Wednesday my friend and I decided to go to the new John Dory's in Somerset Mall, we were so excited for the Wednesday special (Half price sushi & Graca). <br> <br> We got there and went onto a waiting list (As we were told the previous day we not allowed to make bookings over the phone), waited for 45 minutes to get a seat. We were lead to a table that had all the previous customers items on and had not been cleaned yet. We got someone to clean the table and waited about 5 minutes to be served. We then wanted to order the Graca special and were told they do not have their liquor license. So no Graca special???<br> <br> First of all why would they be advertising it on board and on the waiters shirts if they do not yet have their license yet, secondly why were we not made aware of this by the front of house manager while we were waiting for 45 minutes????<br> <br> Very disappointing, we left and went to enjoy sushi and wine else where.

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Replies (1)
John Dory's Fish
John Dory's Fish's reply08 Dec 2015, 12:09
Official
Hello MissyS101,

Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.

Kind regards
Nicole Lewis
Customer Care