Disappointing service

On 3rd September my family and I decided to dine at John Dory's Ushaka.

The service we received was atrocious. Having to wait forever for our drinks, the food, the bill and the card machine. The prawns had a funny aftertaste and was camouflaged in a weird tasting reddish sauce. Our waitress kept disappearing. I would understand if the restaurant was busy, but it was not.

The next day I was sent a survey to rate the service received which I rated accordingly. A manageress from the Ushaka branch then called to apologize for the service we received and advised she will investigate what transpired and then give me feedback.

Almost 2 weeks later and I have not heard from her. It just goes to show that this branch cannot be bothered with customer service. I would think after spending more than a R1000, we would get some sort of feedback but zilch.

Having dined at various JD around the country, this has been the worst experience to date.