Bad service from John dorys Ballito

I will like to lay a complaint about the John dorys at Ballito, I've had such bad experience from the management, mainly the head office management named Malusi which we was told by himself.

We had ordered the special attached to the mail, they was 7 ppl seated at our the table, we decided to have a quick meal before our travel.

We was then refused the special by Malusi, saying that he cannot give us what we ordered to share with our couples and that we must order something else, the advertising did not specify no sharing. Do they have the right to stop customers from sharing a meal?

I then asked him can we write a statement about our experience and send it to the head office and he can also write his feedback which he had agreed to. After statement and feed back written signature was given, I then asked him to add on a company stamp which he agreed upon. On his way to place the stamp few minutes after he said that he cannot give us the statement written and he had thrown it away and we will not get it.

This was shocking coming from management at John dorys,

Since all my life Going to John dorys I never experienced this, everytime we Always had shared a meal.

John dorys need to teach management about customer service and management s****s

I would like to see action taken on Malusi, for his rudeness, Customers at the restaurant had also said they are not allowed to refuse people from sharing.

What about customer that cannot afford a meal and that's the reason they share.