Bad Service - Excellent Management

My family and I received some shocking service from our uninterested waiter a few weeks ago at John Dory's Springs Mall. I was literally about to jump out of my chair and strangle him..but to our delight and lucky for him.. his Manager took over and served us until we left much later on.

I was disappointing to wait more than an hour for starters, and only to be served food we didn't order and only receive half of the initial order, but the food was good, the restaurant's hygiene is on point and other than the one lazy youngster, everyone else treated us with respect and we had a great time there once the Manager took over.

Mr Manager (can't remember your name, but you are the big African man who joked about the well-fed managers at JD's), you are my hero. It's not an easy industry to work in and it takes someone special to turn my frown upside down at any eatery because I barely ever lose my cool and usually only visit reputable places where good service comes standard.

I salute you, and we will return for some more of that fishy goodness. I salute you, Sir. Appreciate your efforts.